1. I would like to learn more about what my child will be learning next academic year.

Great! We'll be holding a Curriculum Day on Saturday, April 6th from 2:00pm-4:00pm to view our curriculum and meet our team of educators. You can RSVP here.

2. I would like to register my children at separate campuses, and I do not see the sibling discount applied. 

Please register your children at the respective campuses and then contact us [email protected], we will help you facilitate the process between campuses and apply the discount manually to the three instalments for the younger child(ren), or refund the money if paid in full.

3. How do I access the parent portal, Jumbula to register my children to the program 

If this is your first time visiting our portal, please watch the following tutorial videos:  Account Activation and Class Registration

4. I have added all my courses to my cart, but I do not see them all when I am ready to check out.

Please refresh your browser page to sync all the classes added to your checkout cart. 

5. An interview was recently conducted for my child (a sibling of someone currently enrolled) but I do not see them in Jumbula.

You will need to add the sibling to your profile to register them into a class. Click on ‘home’ to see your profile and add your child.

6. My child attends grade 3 in the day school but attends grade 4 (or grade 2) in Spirit of Math. The system is giving me an error when I select their Spirit of Math class.

The student grade must match the course grade to proceed with the registration. Change your child’s grade to reflect the SoM class they are registering in.

7. I would like to pay by cheque or cash.

Unfortunately, we are only offering two payment methods – Credit Card and Pre-Authorized Debit. For both options you will have the opportunity to pay in full or in three equal instalments. Credit Card payment will carry a 2.4% convenience fee. The payment dates are as follows:

Registration Fee $30/student – due upon registration

Term 1 – August 19, 2024

Term 2 – November 18, 2024

Term 3 – March 17, 2025

8. I do not know the access code. (this is not your password to log in)

For returning students, the access code is provided in Step 3 of the ‘How to Register – Jumbula’ section of the Registration Newsletter.

For new students, the access code was included in the email sent after the interview.

9. I registered but I was not able to apply the Loyalty Coupon (returning parents only).

If you paid in instalments, the $52 credit will be applied to each instalment, If paid in full, you will receive a credit of $156 applied to your credit/debit account. Please send an email to [email protected]

10. I have registered my child for a class, but we would like to change the class.

Please carefully select the class you would like to register and review the items in your cart prior to checking out. All transfers will take 5 to 10 business days to process, and spaces are not guaranteed. If you require a transfer, please complete the Transfers Request Form

If you are transferring to another campus, we recommend that you complete the registration process again and we will cancel your previous registration and refund the payment. If you are transferring within the same campus a member of our team will process the transfer and you will receive an email confirmation. Please allow 5 to 10 business days to process your request.

11. I am interested in registering my child to an online class.

We do not offer any online classes at our campus. For more locations that do, please click the link Virtual Campuses

12. I would like to switch my method of payment from Credit Card to PAD or vice versa. I would like to change my payment from in full to instalments or vice versa.

Please contact [email protected].

13. How do I update my personal/payment information?

Please update your personal and payment information in Jumbula as soon as the change occurs. Click here to go to Jumbula login page Central Toronto Jumbula

14. Make-Up Classes Policy

Make-Up Classes and Transfers (Permanent Class Switches)

Switching to another regularly scheduled class in the same week due to a missed class is discouraged as this affects the child’s learning and the interactions in the classroom. We will attempt to accommodate unforeseen conflicts, if possible. All make-up classes must be approved by your campus administration. Teachers cannot approve class changes. If the requested class is full, makeup classes and/or transferring to that class will not be allowed.  This includes sitting at the back of the class and not participating

15. Withdraw Policy

1.    No Partial Refunds

The withdrawal procedure does not allow for partial refunds during a payment term.

2.   Withdrawal requests 

Should you wish to withdraw from the program, please advise your campus 5 business days prior to the next payment date. Any balances owed for later payment sessions will be refunded using the initial payment method used for registration.

Withdrawal requests that come in after the deadline, 5 business days prior to payment date forward until the first class of the session will be subject to a $50 administration fee. Once a class has taken place in the new term, no refunds will be provided for that term.

3.   Payment dates

The payment dates for the 2024-2025 school year are:

• August 19, 2024
• November 18, 2024
• March 17, 2025